Customer Support

How can we assist you? Contact us for help with our services, resources, or any inquiries you may have. Our support team is here to help Trinidad & Tobago government departments succeed with AI initiatives.

Submit Support Request

Fill out the form below and we'll get back to you within our standard response times.

Contact Information

Email Support

support@ai.my.gov.tt

Phone Support

+1 (868) 612-HELP

For urgent issues only

Office Location

Ministry of Digital Transformation
Level 23, Tower C
International Waterfront Centre
Port of Spain, Trinidad

Office Hours & Response Times

Support Hours

Monday - Friday: 8:00 AM - 6:00 PM AST

Saturday: 9:00 AM - 2:00 PM AST

Sunday: Closed

Response Times

Critical

2 hours

High

8 hours

Medium

24 hours

Low

48 hours

Frequently Asked Questions

Find answers to common questions about AI Sandbox services and features.

Additional Resources

Access helpful guides, forms, and community resources to get the most out of AI Sandbox.

Getting Started Guide

Complete guide to using AI Sandbox platform

Documentation

API Reference

Comprehensive API documentation

Documentation

Video Tutorials

Step-by-step video guides

Tutorial

Data Request Form

Request access to specific datasets

Form

Community Forum

Connect with other government users

Community

Training Materials

Downloadable training resources

Resource

Was this page helpful?